Laos you really think this is how Verizon works? ha, you're nuts if so! Sprint did this to their customers in my face for 4 years, Verizon has done it maybe 3 times, all being BAD REPS! I wouldn't have switched working from sprint to verizon if it were that bad!
The rep just lied and didn't want you going to retentions, probably got hired from Sprint, haha j/k Seriously, yes there is a retentions and you should not have given up so easily. There are much better Reps and Customer Service teams everywhere, sprint and verizon. We just get the BAD APPLES sometimes.