If your trying to fully reset the handset and up-date to the most current
Alltel or Verizon ROM, go the HTC website for ROM support.
Here's link to the Verzion ROM,
http://www.htc.com/us/support/verizon-xv6800/downloads/
If you need the Alltel ROM, repost an I'll up-load
Good Luck, be sure an do clear storage twice before proceeding with adding any thing to phone.