Hey "Steps":
Chill out man, you sound like you have never seen any incompetent, new, stupid or just a careless customer service rep or a worker in general . Come on man, this stuf happens all the time. You may want to invest your time in making a phone call or two or may be writing an email to e-care as I am sure your problem will be resolved. It may not get resolved as quick as you want but it will. You sound like my soon to be ex-wife..lol. Give it the benefit of the doubt and have some patience for God's sake. Otherwise we may have you go to some "Steps" program...lol yeah if you need immediate result you always can use the microwave dude.
