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Sprint messed up my account really bad when I first opened up my account but then when they fixed it they gave me double the adjustment on accident so i figured they paid me for my troubles. But all carriers suck when it comes to this kind of stuff. Usually you the reps are low paid and manytimes they are outsourced or even off-shore'd. I find that personally the best way to deal with sprint is though chat on E-care or emailing e-care. T-Mobile was just as bad and I left Cingular before that for crappy care.
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