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Good points on both sides. My .02:
HTC and Sprint have marketed these phones as not only business tools, but multimedia devices.
From HTC America's website:
"It has everything you need with room left over for fun - including the Internet, camera, video and games."
From Sprint's website:
"This go-anywhere Windows Mobile 6 device combines a smarter phone with wireless email, built-in web browser and rich media capabilities."
The media capabilites I've seen aren't that rich. Sprint and HTC had reason to believe that customers intended to use these devices for video playback as well as other graphic intensive applications. There is an implied warranty that the device is fit for that task.
I'm not saying it needs to be the best media player on the market, but some level of competency is expected. DirectDraw is a standard, not an option, and the absence of the appropriate drivers cripples the device relative to rational expectations.
I think we have reason to expect a fix from HTC. Anybody have a particular contact address for sending emails to? Oh, and as long as I'm asking, I'm going to try to get them to throw in more RAM for my Mogul too ; )
PS. That last part was a joke, please don't tell me all the reasons a RAM upgrade won't happen.
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