I've had my Hero since Nov '09. Within 2 weeks I stopped being able to receive picture text messages. After several trips to the Sprint store for tech support, 2 factory resets, installing/uninstalling Chompsms countless times, switching to Handcent SMS, I still end up with the same resulsts - force close, and randomly, for no apparent reason, all my text messages will erase, my conversation list goes blank, oh and when I do get text messages, I STILL cannot open picture text messages. I shut my phone off and turn it back on almost daily. I am beyond frustrated, getting more and more mad each day. I am tired of going to the Sprint stores for help, clearly it's not working, and I don't have time to sit on hold or on the phone with a tech who I can't understand for hours at a time - is anyone else experiencing this problem? Recommendations?