If you are on Verizon try the steps below as that is what I had to do to get it to work. I got this fix from ryanchauvin
Viusual Voice Mail Fix
1. go to (settings), (connections)
2. click the (advanced) tab
3. then click (select networks)
4. click the down arrow on the (connect to the internet should connect
using) and select (My ISP)then click ok.
5. click the (Tasks) tab and click (manage existing connections) under
(My ISP)
6. select (New), enter whatever name you want to call it
7. click next number to dial is (#777)
8. don't type any user info or password just hit finish.
9. Open Opera or IE and try to connect when it tries to connect it will
ask for user and pass info all you want to do is check (Save password)
then hit ok
10. Close out of the internet and start VVM