[nasa1303]

that is exactly what i did. i called sprint and the dude DID NOT know what the hell he was doing. he kept saying "let's see" and typing and saying "let's see, well". i found the ##786# googling while i had him on the phone fumbling around. i actually got to the reset option without any help from him. got the msl from him and wiped the device. then it went through the setup and i got the EV logo at top profile set up after that. i never saw the EV logo till i wiped it. that was the problem, the data wasn't provisioned.