I just posted a message on their forum at get satisfaction, which by the way, is THE MOST IMPOSSIBLE board to find. You have to click "Leave a comment" and then click one of the messages shown. There is NO way to get to their forums otherwise. Not even shown on their sitemap. They hide behind, "We don't host this" well, why the hell do they answer on it then?
http://getsatisfaction.com/spritemob..._does_not_work