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Old 03-19-2010, 04:35 PM
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sunNsnow
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Re: General Questions

Quote:
Originally Posted by mswilson2007 View Post
6.) Also, are there any Verizon techies that would know...if I make an insurance claim on a TP2. Do I have to get another TP2 or would i be able to get any refurb phone of equal value?
My experience with Asurion is that after you file a claim, you pay $50 deductible for a refurb replacement. The deductible may have gone up since the last time I used it (2007).

If the phone is defective in some way and still within the warranty period (didn't look at the warranty period for the TP2), Verizon usually is pretty good about replacing your phone... with a refurb. The only time I ever received a brand new phone (to replace the defective one) was when I had the BB Tour. I purchased it at launch and I had issues with it in the first week of ownership. [I ended up returning the Tour within the 30-day return period.]

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