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Use SPB, Sprite seems to fail 3 out of 10 times.
Then again, if you're doing a full backup of everything on it, it kind of defeats the purpose of a hard reset in the first place.
If you're good with just saving your contacts, etc., just sync with outlook and copy your documents folder to the hard drive if you need anything out of it then hard reset it the geek way - hold down both the send and end call buttons and the same time and while pressing those in, press the soft reset button on the phone and follow instructions.
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