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I had the same problem. The vibrate would not work at all.
I tried a hard reset and even tried downgrading the ROM (happened around the time I updated). It still was bad, ended up emailing Sprint. After a long fight they agreed to credit me for getting a new phone (since they charge $55 for a warranty exchange without insurance). I got a new (I think?) Mogul. I even checked the life timer and it only had 3 hours on it.
I had one of those early telesales Moguls. I don't know if that makes a difference but they gave me a new one and it's fine. My old Mogul would develop a new problem every month!
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