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I would call customer support and ask to be connected with the cancelation dept.(Shh...retention) Dont be nasty however, stay on the same path, Not happy, been with sprint over 6 years, can't get proper support, and no one reall appears to want to help me. Therefore, I (you) have looked into what it would take to go T-mobile and I would actually get more for my dollar. Bottom line at some point they ask you what they need to do to keep you a sprint customer. That's when you let them know what it would take to keep you.
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