[aman1127]

So I called up and was finally awarded my TP2. I did have someone clear up some things a I figure I share with you.

So obviously, if you dont have TEP or the 1 yr mfg warranty, you are sh*t of of luck. You would have to go through ascurion if you did the damage.

He told me that since i have TEP, that I had 3 replacements in 6 mos and that I obviously couldnt break the keyboard in only 2 mos, I would get a new one.

The key is knowing your rights as a customer. Contrary to the beliefs of some, paying $7 a month for the TEP actually does entitle us to this device. Sprint sent me 3 refurbs that all died after spending 300 on the initial device. I told them that the TP isnt working out and the refurb thing isnt either. Then voila.


-DONT let them convince you that there is nothing that can be done over the phone. It can, but the first customer service rep cant help you. I went to tech support that also tried to convince me that she couldnt either. Then I insisted that I need to speak with ATS. At that point, as soon as i said keyboard, she then kindly read me my choices. As the main warehouse is out of stock in TP2s, you would need to find a store with one.
-DO have them write a note on your acct so you are able to go to a Sprint store with a repair center to pick up your phone.

Good luck and remember to post your story!