|
I told them that I purchased a $300 phone to be able to watch movies, Surf the web and play games on it as well as using it as a phone. I consider cosmetic to be the casing. If there was a discoloring of the case then maybe that would be cosmetic but white spots degraded the experience I was having with my phone. Does it keep it from working? No but to say its only cosmetic is innaccurate IMO. Its not really any different than if there was a bad pixel or stuck pixel really.
They guy that didnt want to do the exchange actually told me to break the screen and come back. Go figure. Sprint repair people are SO helpful if it cannot be fixed with a hard reset it cant be fixed. I would suggest complaining to ECare or phone tech support first. I will never go into a sprint store to diagnosis a problem again. Only to get my replacement phone that was sent by tech support or ecare.
|