Quote:
Originally Posted by rvashi
Everytime I had to get a replacement, I usually just say that I spoke with Sprint Customer Service and they said to bring the phone to a Sprint Store for replacement. That way the store reps already know what you expect out of that visit.
I say this because before, i use to call Sprint directly and they use to replace the phone for me by mailing me a brand new phone (back when I had the 6700). But after a while, they started saying that they don't do that anymore and that I should go to the Sprint store and tell them that Sprint Customer Service adviced to go to the store.
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The mogul has a 1yr warranty from HTC. Unfortunatly you have to go through HTC for it. Usually you have to take it into the store and the Sprint tech verifies there is a problem,then they will put you in touch with HTC. It might pay to contact HTC directly first though. Sometimes the sprint techs are idiots and try to blame the problem on you and tell you the warrenty is void or some garbage like that.