Quote:
Originally Posted by gt25500
Yep.
UPS Tracking number said they got my Mogul on 11/29/2007. Never was credited. Emailed eCare, they claimed to have never gotten the phone until I told them to check the tracking number. Figured it was resolved, but the credit never shows up and my bill is approaching due.
Call customer service in mid-December... same deal: "We don't have it." Again, prove to them they do... Lady says it takes a billing cycle for the credit to get applied. I tell them I'm only paying my ~$35 this month and not the entire ~$575. No problem. Canceled my auto-payment just to be sure.
Last week I see my credit card is charged about $540, the difference between the full bill and what I paid. Call customer service again and they claim yet again to having never received the phone. Same song and dance later, they say they will credit my account in a few business days. (What happened to an entire cycle?) That's obviously not good enough because the charge already hit my credit card and I'm not interested in essentially pre-paying my bill for the next year and a half. I get put on hold for 10 minutes or so and am told that a supervisor will issue a charge-back to my credit card in a few days. We'll see what happens.
Sprint is lucky SERO is such a great deal, otherwise I would have left ages ago.
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wow that is so bs! I even told the bastards that I dont even want the damn phone, send my mogul back, they said we cant take your phone back? Are they idiots? Their communication just sucks there. Why would you send me a return kit to send a phone back and not give me any credit?