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First off, if you got charged in full and was never told in the eCare emails that you would be charged, CALL THIS NUMBER AS SOON AS YOU CAN: 703-433-4401. It's there Customer Solutions Center (or we'll call it executive customer service). They have the most power of any standard CSR and are able to give you a temporary credit on your account untill the phone clears. But remember, you must follow their instructions to the note if you want to get something resolved.
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