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When I first got my PPC6700, I had a problem after 4 months with my mini USB Plug on the phone, it wouldnt charge the battery what so ever. I took it to Sprint tech and they replaced it with a brand new one right from a box, I had no insurance but their service was excellent. I dont know if it was because I am a Business client or what, but they seemed to be helping me all the way.
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