Quote:
Originally Posted by nitty917
Somehow sprint is charging full price for the Touch after we have agreed to do a even swap
over emails through Ecare. I saved each of those emails assuring there will be no charges.
So I call cancelations dept stating that this is a mistake, and they said that Im responsible now? And the Mogul sent in will not be credited? So now they took my Mogul, and I have to
pay $500? Anyone getting this BS?
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Keep the e-mails!! ANYTHING, I mean anything, from an eCare e-mail is considered valid with Sprint. Take copies to a local Sprint store, speak to the manager, and refuse to leave until your account is credited. You only have 30 days to return the original device. If it's returned after that, the credit won't be issued. It normally takes a week to get the return kit, a week to get back to Sprint (if you ship it ASAP), and a few weeks for it to get processed. The warehouse will issue a credit to your account after the returned phone has been processed. ANY rep though can issue the credit to your account. I say take it to the store because you'll be able to provide proof right then and there. They can't dispute that.