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Call Sprint, ask for Advanced Tech Support. Seeing as every dept. is transfer happy, it won't be hard. You can also say 'Tech' to the IVR to bypass customer service. Once in regular Tech, ask for ATS. The rep needs to check if AN-AAA/EVDO is Disabled or not. They also need to check if it ever provisioned EVDO services in the first place. If it didn't provision or if it's Disabled, you won't get an EVDO signal. The same is true if you aren't in an EVDO-capable area. There are also areas that are EVDO capable, but one of the towers may not be. I've seen this occur quite a bit. Hope this helps!
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