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Yep.
UPS Tracking number said they got my Mogul on 11/29/2007. Never was credited. Emailed eCare, they claimed to have never gotten the phone until I told them to check the tracking number. Figured it was resolved, but the credit never shows up and my bill is approaching due.
Call customer service in mid-December... same deal: "We don't have it." Again, prove to them they do... Lady says it takes a billing cycle for the credit to get applied. I tell them I'm only paying my ~$35 this month and not the entire ~$575. No problem. Canceled my auto-payment just to be sure.
Last week I see my credit card is charged about $540, the difference between the full bill and what I paid. Call customer service again and they claim yet again to having never received the phone. Same song and dance later, they say they will credit my account in a few business days. (What happened to an entire cycle?) That's obviously not good enough because the charge already hit my credit card and I'm not interested in essentially pre-paying my bill for the next year and a half. I get put on hold for 10 minutes or so and am told that a supervisor will issue a charge-back to my credit card in a few days. We'll see what happens.
Sprint is lucky SERO is such a great deal, otherwise I would have left ages ago.
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