Quote:
Originally Posted by RLM703
It gets better....
So I received my replacement phone.... VZW decided I would prefer a TP2 instead of my Imagio. Called them back, requested them to send a replacement IMAGIO. Today I received the imagio which is now missing the cover/overlay for the light sensor in the upper right corner you can see right into the sensor which is white by the way; (this is straight out of the box) buttons work though  I have another one on the way for tomorrow. Can't wait to see what I'll get this time!
This will be phone number 3 over a 4 day period, thank you fedex for your overnight shipping. Now only if VZW could be as accurate and efficient....
fyi... I have requested from the store to replace with a new (not like new) phone, they say they had them in stock but since it has been more than 30 days from purchase of the phone I have to get a refurb. Same story when calling into customer support center. Anyone know how to get them to give me a NEW phone?
Thanks
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dont take no for an answer! ask for the supervisor every time you talk to someone and eventually they will get so sick of transferring you they will give in. takes a lot of patience but totally works. or threaten to cancel. either one should do the trick