[dougchrist]

If it is under warranty, they should offer you a refurbished Touch Pro. They sent me three of these. One had a touch screen go bad and the others had issues with the way they assembled the keypad below the screen (didn't set flush and buttons did not work). They eventually offered me a Touch Pro 2 and was trying to send me a refurbished one until they didn't have a battery cover to send with it. Then after speeking to a manager, they sent me a new one. I haven't had it long, but it is definately more stable with twice the battery life.