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If she back dated your plan to unlimited data that you do not have to pay the 2000 in charges i have went over my min alot i mean i had a 800 dollar bill and i called they upped my plan and i only had to pay for new plan. So i would call back and get some clarifaction, VZW has allways been great to me and if you explan to them that you do not understand, they should explain everything to you. And if you are still resposable for those charges. Tell them that you want your plan back dated to when the charges started. Trust me they want to work with you and help you out, they would rather have your monthly pament, than have you switch to someone else. That is what they told me when they gave me a free 6800 when my joystick on my 6700 took a crap. hope that helps.
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