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Just take it to the nearest Sprint Full Service Store, they will open just to verify if it is not water damage and then if it ain't they would request a Touch for you through the Service and Repair program the best thing to have as said before is TEP (Total Equipment Protection) covers everything and everything.. They will request it and it be recieved in 2 to 5 business days usually its 2, or if they have one they can give you from stiock they may do that for you depends on the rep.. Hope it goes well.
GOD BLESS
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