Quote:
Originally Posted by sza3434
Lots of bad info in this thread...... (i only read the first page and couldnt take it)
Im a Sprint tech mgr....here is how this works...your screen is covered under TEP. It should cost you NOTHING to have that fixed/replaced as long as there is no liquid or physical damage to the motherboard. Since the LCD may need to be ordered as the Touch is relatively new, you may have to suffer for a bit until the new one comes in. It shouldnt take 10 days.
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My screen had to be ordered, according to UTSTARCOM. I called them twice while it was out for repair, and they gave me the straight scoop each time on where it was in the repair process. Granted, mine was sent in on the 21st of December, so I had Christmas and New Years to wait through. Turnaround may be quicker than 10 days under normal (non-holiday) circumstances.