[DavidinCT]

Yep, I've been with them for a long, long time now...They must have a file on me a mile long. If I feel I am getting any BS at any time, I go right to a manager because of my past.

Let's just say, I have taken a phone into the store to have the firmware upgraded, Verizon broke the phone (it was dead after they did it) and refused to do anything about it (2 months and over to corporate to get it taken care of). This happened a few years ago, and I am still pissed off about it.

I've been over billed (many, many times), I have been yelled at, I have been pretty much called a theif (long story, Verizon's fault, and if they ever say it again, I will file a police report), screwed on other things countless times.... It's always a story with them, ALWAYS GET EVERTHING IN WRITING.

You gota LOVE pro-rating your bill....advice, if you are ever going to change your plan, call them up and ask them to make the change on your billing date, they'll put it in the system to change on that day....You won't get pro-rated...bastards

And Yep, I am still with them...Why ? Because when I signed up, their coverage was better than everything else at the time and my entire family and friends are on Verizon....and that's mostly my fault...

They have gotten better but, that does not wash away the many years of abuse by them.

So, Yea, I hate them too...with a passion