Quote:
Originally Posted by Rhodium500
My guess is a samsung moment. But why not call and ask instead of posting here. We can't fix your order only you can call and get it fixed.
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I think dude was just venting... lol I'd be pissed and tell them what for. I like my HTC devices and I'd make them send me my device or better or I would chew them more *******s then they know what to do with... hahaha...
Just call back and be like "Listen I had a touch pro 2 by HTC I want it replaced with the same or better model by that manufacture if you cannot comply then send me a check for the full retail price of a new unit". If they say anything other than yes, let me see what I can do for you or hold on while I get that taken care of. You inform them that those are the only appropriate responses then ask them if they would like to correct themselves or transfer you to a supervisor.
P.S. I once made HP Fix a friend's computer that was out of warranty and cut him a check for $150 bucks to pay him back for not fixing it right the first time.
I talk respectfully but am very firm I also let them know I am calling on my day off and would be more than happy to talk with them till then end of their shift as I have X360 and 2-5tb of movies and TV to keep me busy. If you let them know you are content to keep them on the phone all day THEY WILL CAVE! Trust me the call center I worked at is the only call center I have ever seen not cave. I got Seagate to replace a drive 2yrs out of warranty and pay shipping both ways with advanced replacement.
Oh one last thing if they stick to their guns let them know (even if you don't) you work in a customer facing technology related field. Say you will go out of you way to advise all your customers against paying for their poor unhelpful theft of a service. That you are going write the Better Business Bureau and write to MaximumPCs watchdog and or other magazines watchdog article.
kick them in their corporate gonads and make them do what you want.