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Again, this is my point. My Touch screen had the dark pressure spot. I went in to the Sprint store 37 days after I got my phone (with no insurance) and they said "Sorry, it's past your 30 days. Call UTSTARCOM." I did, they gave me an SRO number and I sent the phone in. 10 days later, I got the phone back with a new screen.
I paid for shipping, and they are in NY. It was zero hassle, and almost, I dare say, a pleasure. Once again, your phone has a 1 year warranty. If you have something go wrong with your phone that can be construed as a defective part (like, for instance, the touchscreen...), I would advise anyone to call UTSTARCOM if the Sprint store won't help you.
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