you need to purchase the vpn access bundle... 5 bux a month... gives you a public IP instead of the private one...
i still can't for the life of me connect to our MS RRAS (2003) server...
going to try and set up a vpn policy on our cisco ASA soon and give that a shot...
from what i've heard (and experienced) the built in vpn client doesn't like cisco or vice versa -- could be telus mucked something up and it just doesn't like to work at all...