[dutch169]

**Some of the following is my fault for not investigating and following up**
Many moons ago I switched to Verizon from Nextel. I could not believe how easy it was and the service I got. Then I got my first bill over $350. I called and was told my plan was never put into effect and to just pay the bill and I will be reimbursed. I did as they asked. Next month I got a bill over $350. Again I was asked to pay the bill and I would be reimbusred so I did trying to stay on good terms. Next month samething. After 3 months of fighting I finally got someone who fixed the problem. I then was told I could upgrade my phone. I did so to a palm. Numeorus problems followed as well as numerous winmo phones had to be returned but no problems with customer service. This past summer my contract was up. I decided to resign with Verizon. I was told by the rep that I had an upgrade schedualed in March 2010 but was able to purchase a new phone a t the 2 year price and it will not affect the upgrade. So I did. The a few months later I decide to add a line and get a new phone. I was told by the rep how much my bill would be for the month of service and agreed. So I get my first bill ans its nowhere what the said it would be. I call and find out that I got prorated for the line and would get that money back when I closed my account at the end. Plus a whole bunch of other stuff added on. I paid it. Next month another huge bill. A rep explained everything and could not find out what was wrong but again said to pay it and you will getr reimbursed. So I did. Next month samething. Following month I got a HUGE bill. When I called to find out what happened I was told that I was getting charged the full price of the phone I got (TP2) cause I never signed a contract. I explained that I did and was paying for it every month. Finally a rep figured it out. The store and the main Verizon comptuer screwed up leaving me to pay. The rep was able to reimburse me everything on the spot. I then asked about my upgrade for MArch and was told that I used it in summer when I got a new phone. More angry emails and conversations took place and was told I used it in Nov when I added a line. More angry emails and phone conversations and a threat to leave and lawsuit got me my upgrade back. I went through 7 different internet reps, 2 retention person who said they would help and never called back. I finally git someone who truely did help and solved all my problems after 3 months.
Moral: When speaking to a sales rep, get everything in writing including their name and id number. They will tell you anything to sell you a phone. Once you sign that contract your thiers to play with. Get the store managers name and id number as well as the store. Hold them accoutable for your conversation. If they told you something and they don't hold up to it, notify the Better Business Buruea and if need be send a email to coporate telling them you notified BBB and your local congressman. When speaking to a phone rep, get their name and number before your conversation starts. Once your done ask for a written conversation of what was done to your account so they are held liable to what they say to you. If that solves nothing speak to a supervisor or retention person and follow the above. It sucks to have to go through this and have no support but a phone company has you once you sign that contract. I hope I have helped someone. Thanks for reading and letting me B*TCH!