[stratman71]

+1 TP2 on the way. My refurb TP1 I received a few weeks back gets even hotter than the one I exchanged out. Told the slightly uneducated sounding rep I was at a service center this morning and they hard reset and flashed current software onto it, but that didn't help and I was worried about the fire hazards such as have been on the news lately with Ipods and sony batteries. Rep was in process of writing out ticket for another TP1 when I casually asked what comparable models are available with the large keyboard, WIFI and windows mobile. Rep told me TouchPro and TouchPro 2 are available and I asked If I am eligible for a TP2 since I am concerned a TP1 has potentially fatal design flaw, and they told me sure.
So it is true, it all depends on the rep.