[Mojary]

some of the store reps are the same too. i remember when i upgraded october last year. i upgraded to the bb tour. the manager of the store was showing me how to work it (like i haven't had a smartphone before). now i knew what the problems were with the tour when they first came out and i did my research on it. when i got the box, looked at the manufacturing date to make sure i was getting a phone without any of the problems i read about. when i got the phone home, i started to get the trackball problem and my nav stopped working. so i brought it in to the store just so they can get my nav going again...because that weekend i was set to go out of town and needed it. was gonna live with the trackball problem because it was minimal problem IMO.

well...when the same guy (manager) that sold me the phone looked at it, he immediately said that i had a defective phone and asked me who sold me the phone. i stood there with a blank stare on my face looking at him and politely told him he did. he didn't say anything else after that. so i followed up and asked him that if he knew it was defective right when i handed it to him, why didn't he tell me it was defective when he was setting it up for me when i bought it? he acted like he didn't hear me and said he needed to order me a new one.

well 3 weeks come by and they kept telling me that their warehouse is still out of stock. so i asked them if there was a way that i can just get the tp2 and pay the difference as far as the upgrade is concerned. he was happy when i said that because i was getting a more expensive phone...i asked him if they can just give me a loaner phone for the time being. he didn't want to give me one. but, he then said that i will need to surrender my tour and have to be w/o a phone for 2-3 days while waiting for the tp2. i told him it was unacceptable because i need my phone for work and that i'll keep the bb tour while they get me my replacement tp2. finally he said i can get a loaner phone. then while he told me that since they weren't able to fix my replacement problem the past 3 weeks, he will get me my tp2 overnighted free of charge. so i gave him my credit card to finish the transaction.

the phone came the following day. but lo and behold...i look in my sprint account and i was charged th $15 for the overnight fee and got charged another $30 for activation on the tp2. i called customer service right away and explained the situation. told the CSR that i just got charged twice for the activation for upgrading and renewing my contract and charged for overnight shipping when it was supposed to be free. good thing the rep i spoke with was able to look at my account and see what happened and credited me back those charges and then some more.