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Old 02-21-2010, 02:26 PM
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stratman71
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Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:
Originally Posted by Journeyjeans View Post
Quote:
Originally Posted by stratman71 View Post
In case anyone wonders, once you open an Asurion claim, it stays open for 60 days if you don't finalize it and I was told there is no way to close it or change the original details. So if you claim the phone was destroyed/damaged on 2/20/10 and don't finalize it until you see a TP2 in stock a month and a half later, not sure if that puts up a flag or anything.
I'll just say this. You have to actually call in and "cancel your claim" over the phone. At which point, you can file a new claim.
Thats good to know, I must have gotten a lazy rep when I tried to cancel on the phone.
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