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Wirelessly posted (XV6875.1 Opera/9.50 (Windows NT 5.1; U; en))
Look, to hard reset, you don't hold the volume down and reset down simultaneously; but you hold 3 buttons down: The volume down, the green call answer button & the red call end button. All at once and hold down for several seconds. Might help to take the back off the phone to ensure you make good contact when you press the volume down button.
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