[pts69666]

The number on the SIM holder is the ICC ID. The Sprint store won't be able to give you the PUK code for it because most people in service centers are clueless about anything. I used to work for one for three years. You are going to have to call tech support, maybe the international department. They have PUK generators. You will need the ICC ID from the SIM card plastic card thing tho. It takes us forever to get a hold of the right people even calling our tech support line. And that's just for Nextel. Last time I called our Tech support for a Sprint SIM card issue, I had to argue with a lady for about 10 min about how this is a Sprint phone that has a SIM. She didn't believe me that this Sprint phone had a SIM..... fail.....