yea a bunch of them are just lazy I had one on the line once that said he could switch m to sero puts me on hold for 30 mins comes back and says just alittle longer and hangs up on me! ugh it makes me so mad. but I got a rep that had worked there for 4 months ans switched my plan right over no problem in like 20 mins. So I try not to call thems!
~Mike
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