Quote:
Originally Posted by mikewest
While the snap does have some simillar features, if the features that I need in my Mogul are not present, then it is NOT comparable.
I pushed the issue, yet did not get angry, shout, yell, or insist on a better phone. I pushed and insisted that they repair my mogul, or send me a refurbished HTC phone with a simillar screen and stylus to the mogul.
After several minutes of polite back-and-forth, I asked to speak to a supervisor....the supervisor, (who never came on the phone or spoke to me) decided to send me a NEW HTC Touch Pro 2, with next day delivery. I was instructed to keep the mogul as well.
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I just called Advanced Tech Support and went through the same steps that mikewest mentions. When the supervisor got on the line, he said 'which phone do you want' - I was shocked. I was coy and said HTC WM phone with slide out keyboard. The response 'well there are a few of those - Touch Pro, Touch Pro2, etc.' I told the supervisor that the TP2 would suit me fine. They took my email and confirmed shipping address. I was told the order may not be accepted. Either an email would confirm shipping or a phone call would advise of the cancellation. Needless to say, I am holding my breath.