[kabuk1]

Yeah, they might treat it like Sprint treated the Touch Pro. So many people exchanged & exchanged & exchanged that eventually they started trying to push you into a different phone. Don't be fooled into thinking that pestering Verizon will inspire them to actually FIX anything, all they'll do is boot you for being a troublemaker. Sucky business practices, but thats the way companies work now.

If it's the ROM then what's stopping you from just flashing a different one? Seems like a lot of anger over a simple problem you could easily fix yourself.