I am having issues with my Mogul, low volume, the wifi turns on by itself, and the internet button has fallen off. (It has been replaced several times for all the same reasons.)
The repair center tried to refer me to insurance. I am not paying 150 deductable for a repair...so I ended up with the Advance replacement team after several minutes of polite insistance that I will not file an insurance claim, and that I want my phone repaired.
The advance replacment team INSISTED the snap is a "comparable" model....
I disagree, and stood my ground, as:
1. the SNAP is not touch screen,
2. I can not take notes on the screen with the stylus (the snap does not HAVE a stylus.
3. A quick google search revealed that the biggest Snap complaint is the screen size. For me a large screen is a MUST on a PDA phone.
4. It does not have a fully functional slide-out keybored. (Important to me, I have clumsy fingers and lack good fine-motor skills.)
While the snap does have some simillar features, if the features that I need in my Mogul are not present, then it is NOT comparable.
I pushed the issue, yet did not get angry, shout, yell, or insist on a better phone. I pushed and insisted that they repair my mogul, or send me a refurbished HTC phone with a simillar screen and stylus to the mogul.
After several minutes of polite back-and-forth, I asked to speak to a supervisor....the supervisor, (who never came on the phone or spoke to me) decided to send me a NEW HTC Touch Pro 2, with next day delivery. I was instructed to keep the mogul as well.
Don't let Sprint push you into that HTC SNAP - (blackberry wannabe).
If I remember correctly the HTC Mogul was the flagship phone, which I paid $550 cash (credit card actually) for with NO discount, and NO rebate.
<<UPDATE>> It appears that they extended my contact without permission.....
