Quote:
Originally Posted by unitmonster
It appears my problems were not hardware or software related. It was an issue between sprint and telenav. I had to push for a conference call between the two parties and they were able to work together to resolve the issue. Telenav now shows my account as "active" as opposed to "expired" and as soon as I saw that on their website, I was able to use navigation again. I basically threatened to leave sprint which got me to their retentions department, and it was a person in that dept who was willing to call telenav directly. Just an FYI if anyone else runs into the issue. It sounded like this problem can happen from time to time when someone gets a new phone for their line.
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hi unitmonster,
did they ever let you know why the account would expire every now and then? if it's because of a phone upgrade/change, it sounds like a matter of one company not updating your account with the other company.