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A soft-reset is just turning the phone off then back on. You can do this by holding down the power button for 3 seconds then a box comes up that says..."Power will be turned off and you may lose data if you have not saved them. Do you want to continue?" Hit Ok and the phone will shut off. That is how you do a soft reset. If you want to do a hard-reset (reset factory defaults) You would want to power off the phone, then turn on the phone while holding down the 2 menu buttons (the buttons with -'s on them. above the "Windows key" and "ok" button.) Then follow the prompts on the screen.
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