Re: SMS problems
There are Intrepid owners here that do a *lot* more texting than I do and they are more qualified to answer, but since you're under time pressure I'll take a shot. Do you have the xbutton setting set to close programs? if so, try unchecking it (start-settings-system-xbuttonsetting). That option forces pocket outlook to close, which might cause problems.
If it's not that, I've got nothing else. This phone is kind of a mixed bag...it has a lot of issues, but it's kind of the only game in town for this feature set (qwertybar WinMo).
No idea why a soft reset and pulling the battery would not have the same effect. They are pretty much the same thing (what happens if you use a reset utility vs. pressing the button?).
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