[PPCFreak]

Don't think that VZW reps are going to be any better....specially ones in the stores.

Hardware issues are a problem for any carrier.....Sprint, VZW, USCellular, etc. They all have the flaws when dealing with the issues.

I came from US Cellular to VZW. Had smartphone on US Cellular and hated there customer service....they knew nothing of the phones they sold.......fast forward 4+yrs and on Verizon and run into the same issues.
When I ordered my TP2 online, I had to call in to get it activated....it took 3 different reps before they figured out what phone I was trying to activate.
I had to send the original purchased phone back to VZW.
The K key did not work Right out of the Box. Had it activated for a total of 2 mins before I tried to text out only to find the K key on the keyboard did not work.
2nd one and current one is flawless.

I would not trade my TP2 for anything right now (when WinMo 7 drops to VZW and HTC has a dual core chip or better on a phone then will look hard, but thats probably 2yrs+ away).