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Is it possible so that if you receive a call while you are on the phone the Caller ID won't transfer?
If I am on the phone and get another call the CallerID plays over the headset very loudly.
I do not know if this is a result of your software though.
Also, when a call comes in, there is a fraction of a second where the ringtone plays over the phone speaker before being transfered to the headset. It is only a fifth of a second or so, but enough to get everybodys attention in a quiet room. I think this only happens with certain ringtones (I am using the 'OldPhone' ringtone).
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