[In The Office]

I will say this about my attempts thus far to fix this issue with Sprint's assistance: I am sadly reminded of how intensely challenging it often is to deal with Sprint's customer service. The inconsistency of information provided by one rep to the next is (and yet isn't) surprising. And their inability to diagnose the problem is truly frustrating.

What a pain.

Prediction: They will eventually need to change my vision user name in order to reset the entire data connection.