I got my TP replaced with a Samsung Moment for free. This is after i returned the TP "3" times within a couple of months due to hardware failures. The manager said i could pick a comparable phone and he would swap it out. He wouldn't however give me a TP2 as a replacement because he said it wasn't on the list of authorized phone's to trade out. Hope this help's. BTW i have 5 lines of service and spend a lot every month on my bill, that might have helped my situation.