[cheif_of_smoke]

i paid for the sim/cid/security unlocker. it has the hard-spl function in it. i put a sim card in, which put it in to global mode. i then put it in to gsm olny mode. turn off the firewall and anitvirus. stop the norton 360 secuity in admin servies. after that i pluged the phone in via usb. the htc drivers download into the computer, active sync connected. then just ran sim/cid/sec. unlocker, which unlocked the phone, the security and the radio. the errors it gave me before was:
make sure radio was turned on
make sure you are conneted to active sync
my have to download a program.
anit viruis my have shut program down.

again this is with the sim/cid/sec. unlocker not the stand alone hard- spl unlocker. that one told me in have already unlocked a divice. which at that point i had not.