[jokout]

I really do have to step in and support US Cellular here...I have been a customer of theirs since the old suitcase sized bag phone, (if I'm not mistaken my account says 1986!), and while they haven't always been perfect they have done well enough to keep me on board with decent service and the best coverage in my area.
We recently upgraded phones, (in October so we missed the big sale), and I ended up settling for the LG Triton and the $19.95 data plan to save money...BIG MISTAKE! The Triton has more problems then I can list and while it can get internet, it definately is not an internet phone!! After putting up with this thing for a few monthes hoping I would come to like the phone over time, I reached a breaking point and finally called customer service to find out what I could do. Though I was actually ready to buy out the contract to get rid of this phone if I had to, I was completely blind sided by the offer to replace the Triton with the Touch Pro 2 which I had really wanted in the first place, (it was $299 w/2 year contract in Oct.), when I asked how much it would cost, she told me she would transfer me to the resolutions dept. for a better quote. The original representive explained the problem to the girl in Resolutions and after we talked for a few minutes, she offered to swap the phones even up! Needless to say, I almost fell out of my chair! The only issue was I had to wait for the phone to come back in stock from HTC which she estimated would be 7 to 10 days, I agreed and she completed the paperwork!
I have to say, this kind of customer service is VERY unusual in this day and age, and to top it off, 3 days later I received a UPS overnight air package with my new TP2 inside!
So while I'm sure US Cellular isn't always the best customer service wise, I can tell you that they do have their moments and in this case, they surpassed my expectations completely!


Side note: 1. I went into that customer service call expecting the worst, knowing I had made the mistake of buying the wrong phone in he first place and was asking for help to resolve the problem...I am convinced that if I would have been confrontational with the representitive, I wouldn't have come out of this nearly as well!

2. Being a loyal LONGTIME (24 years!), customer definately made a huge difference in the outcome here!

Cheers!